Online Order Delivery Terms

hydroflask is operated by Elliott Clem Apparel LLC.

Last updated: September 5, 2026

The following checklist describes the controls used throughout this process.

Operational checklist

• Order processing and cutoff
• Shipping area and address accuracy
• Shipping origin and fulfillment
• Shipping cost
• Delivery estimates and tracking
• Shipping support

Order processing and cutoff

Orders are normally prepared within 1–2 business days. The order cutoff is Weekdays 5 PM Pacific Time. Orders submitted after the cutoff begin processing on the next business day. Weekends and public holidays are not business days.

Shipping area and address accuracy

We currently describe service for United States. Customers must enter a complete and deliverable address. Checkout availability and the final shipping amount control when a destination is not eligible.

Shipping origin and fulfillment

Orders ship from 142 Park Rd, Pittsford, New York, 14534, United States. Carrier: USPS. Fulfillment partner: No third-party fulfillment partner. Elliott Clem Apparel LLC fulfills orders according to the published method and stated shipping origin.

Shipping cost

Free Standard shipping is available on all eligible orders with no minimum order amount. Estimated delivery is 3–5 business days after processing.

Delivery estimates and tracking

Estimated delivery is 3–5 business days after processing. Available tracking information is sent to the contact details supplied at checkout. Carrier events, severe weather, address issues, and events outside our control can affect an estimate.

Shipping support

Contact support@nydroflask.it.com or 773-606-4245 with an order number if shipping assistance is needed. Elliott Clem Apparel LLC is located at 142 Park Rd, Pittsford, New York, 14534, United States.