Support Contact Details

hydroflask is operated by Elliott Clem Apparel LLC.

Last updated: September 5, 2026

The sections below provide a complete reference for this area of the storefront.

Complete policy reference

• Business identity
• How we respond
• Business hours

Business identity

Elliott Clem Apparel LLC operates the brand and online store at nydroflask.it.com. The domain, support channel, and business details on this page are the official public contact points for this storefront.

How we respond

Contact support@nydroflask.it.com or 773-606-4245. We use the information supplied only to identify the request, review the relevant order, and provide a response. Sensitive payment credentials should never be sent by email.

Business hours

Our published support availability is Weekdays 9 AM to 5 PM. Messages received outside those hours are reviewed on the next business day, excluding public holidays.

Order support

Please include the order number and a clear description of the question. For damaged, defective, incorrect, or missing items, include useful photos when available so the support team can review the order accurately.

Contact details

Email: support@nydroflask.it.com
Phone: 773-606-4245
Business address: 142 Park Rd, Pittsford, New York, 14534, United States

Returns and delivery questions

Do not send returns before receiving approved instructions and confirming the address in our Return and Refund Policy. Shipping estimates, carrier details, and delivery costs are published in our Shipping Policy and at checkout.