Payment Service Policy
Customer Billing & Payment Terms
hydroflask is operated by Elliott Clem Apparel LLC.
Last updated: September 5, 2026
This reference groups the policy into decisions, actions, and available remedies.
Decision
Authorization and review
Submitting an order authorizes the selected payment provider to process the amount shown at checkout. An order may be reviewed or declined when authorization fails, information is incomplete, or fraud screening requires verification.
Decision
Accepted payment methods
We accept the payment methods displayed at checkout. The methods actually displayed at checkout are the methods available for the order, destination, device, and transaction amount.
Action
Charges shown at checkout
The checkout page shows the product total, shipping, discounts, and applicable taxes before confirmation. Customers should review the final amount and currency before submitting payment.
Action
Merchant and currency
Elliott Clem Apparel LLC operates nydroflask.it.com and is the merchant identified in these payment terms. Orders are presented in USD unless the storefront or checkout clearly displays another currency.
Support
Refunds to the original method
Approved refunds are returned to the original payment method according to the Return and Refund Policy and normally require 10 days for store processing. A financial institution may require additional posting time.
Support
Payment security and assistance
Payment data is transmitted through the payment and commerce services used at checkout. For a payment question, contact Elliott Clem Apparel LLC at support@nydroflask.it.com or 773-606-4245 and include the order number without sending full card or account credentials.